Terms and Conditions

Welcome to Opal Coffee Indonesia. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these terms.

1. General Information

This website is operated by Opal Coffee Indonesia, registered in Jakarta, Indonesia.

Throughout the site, the terms “we”, “us”, and “our” refer to Opal Coffee Indonesia.

2. Products and Pricing

• All products listed are described as accurately as possible.
• Prices are in [Indonesian Rupiah (IDR)] and may change without prior notice.
• We reserve the right to modify or discontinue products at any time.

3. Ordering and Payment

• Orders are accepted via our website: id.opal.coffee
• Full payment is required at checkout.
• We accept payments via Bank transfer
• Once payment is confirmed, we will process your order.

4. Shipping and Delivery

• We ship orders within 3 business days after payment confirmation.
• Delivery is available within Indonesia only.
• Shipping fees are calculated at checkout.
• Delivery time may vary depending on the destination and courier service.

5. Returns and Refunds

We accept returns within 7 days of delivery if:

• The product is damaged upon arrival
• The wrong product was delivered
• To request a return, please contact us at opalcoffeeroaster@opalcoffee.com with your
  order number and reason for return.
• Refunds will be processed once we receive and inspect the returned item.
• Products must be unused, in original packaging, and in resellable condition.
  Note: We do not accept returns for a change of mind.

6. Order Cancellation

• Orders can be cancelled within 24 hours of placement.
• Contact us immediately at opalcoffeeroaster@opalcoffee.com or +62 899-1581-321
  to cancel.

7. Privacy Policy

We value your privacy. Please refer to our [Privacy Policy] page to understand how we collect, use, and protect your personal information.

8. Limitation of Liability

We are not liable for:

• Delays or failures caused by third-party couriers
• Misuse of the product after delivery
• Any indirect, incidental, or consequential damages

9. Governing Law

These terms shall be governed and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes will be handled in the courts of Jakarta, Indonesia.

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Email: opalcoffeeroaster@opalcoffee.com
WhatsApp: +62 899-1581-321
Address: Jalan Riau No. 8A, Menteng – 10350 Jakarta – Indonesia