Privacy Policy

Opal Coffee Indonesia (“we”, “our”, or “us”) is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from id.opal.coffee.

1. What Information We Collect

When you interact with our website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via third-party providers)
• Order details and purchase history
• IP address and device/browser information

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Send order and delivery notifications
• Respond to customer service requests
• Improve our website and user experience
• Comply with legal or regulatory requirements
• Send marketing emails (only with your consent)

3. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties, only for necessary services:

• Payment processors (e.g., Midtrans, Xendit, GoPay)
• Shipping and courier providers
• Email marketing tools (e.g., Brevo, Mailchimp – if opted-in)
• Analytics tools (e.g., Google Analytics) All third-party services are required to handle your data securely and comply with privacy
  standards.

4. Cookies and Tracking

We use cookies to improve your browsing experience, personalize content, and analyze traffic.

You can manage cookie settings in your browser.
Examples of cookies used:

• Session cookies (to keep your cart active
• Analytics cookies (to measure site performance)

5. Marketing Communications

With your permission, we may send you promotional emails about new products, special offers, or updates. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at opalcoffeeroaster@opalcoffee.com

6. Data Security

We take appropriate measures to protect your personal data from unauthorized access,
disclosure, or misuse. These include:

• HTTPS encryption
• Secure payment gateways
• Access controls for data management

7. Your Rights Under Indonesian Law

Under UU PDP (Undang-Undang Perlindungan Data Pribadi), you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• File a complaint with the relevant authority

To exercise any of these rights, please contact us using the information below.

8. Retention Period

We retain your personal data only as long as needed for:

• Order fulfillment and legal compliance
• Customer service and record-keeping Once no longer needed, data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., courier tracking, payment
providers). We are not responsible for their privacy practices and encourage you to read their
policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: opalcoffeeroaster@opalcoffee.com
WhatsApp/Phone: +62 899-1581-321
Address: Jalan Riau No. 8A, Menteng – 10350 Jakarta – Indonesia